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KMID : 1001320140410040051
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Social Welfare Policy
2014 Volume.41 No. 4 p.51 ~ p.75
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Improving the Quality Management System of Long-term Care in Korea: Applying the Stakeholder Perspective
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Lee Min-Hong
Choi Jae-Sung
Lee Sang-Woo
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Abstract
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The purpose of this study is to address the quality management system of long-term care from the stakeholder perspective and to suggest implications for policy and practice to improve the quality of long term care. An integrative review was used to analysis what are the present status and problems of each stakeholder related with quality management of long-term care. The results showed that the stakeholders of quality of long-term care are the Korea central government, local government, national health insurance cooperation, service providers, and non-profit organizations and consumers. The central government have shown weakness in regulative frameworks and procedures, quality control, infrastructure and workforces, and local government have not played appropriate role for manager of infrastructures of long-term care and supervision of service providers. The national health insurance cooperation revealed some problems in consensus on definition of long-term care, minimum service standards, and suitable issue as a primary evaluator of long-term care. Long-term care service providers did not show specific efforts toward improving service quality, and non-profit organizations for accreditation or consumer organizations were not existed in Korea. Based on the results of this study, implications for improving quality of long-term care were discussed.
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KEYWORD
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Long-term care insurance, Service Quality, Quality Management System, Stakeholder, Evaluation, Accreditation
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